About Us

We are a hospitality marketing agency, who are passionate about creating strategic solutions that are memorable and above all add to the bottom line.

For us hospitality marketing is all about relationships. Our approach starts with understanding your audience and your business, then developing relationships that will help grow your business. Our ultimate goal is loyalty. We want consumers to feel a deep sense of loyalty to your brand. To do this we create strategies to connect with guests at every point of their journey and that is just for starters…

A little bit of history

Louise Kemp and Anna Vieira founded Nineteen in 2019 and the company hasn’t looked back since. Both Louise and Anna worked at Living Ventures Restaurants for over 12 years, the agency was a natural progression for the pair having headed up the Sales and Marketing department for over a decade. During their time at Living Ventures they assisted in developing and growing brands including; Gusto, New World Trading Company, The Alchemist, Blackhouse, Australasia and Grand Pacific.

Our Pledge

We Will Always Be Honest And Truthful

We Will Work Hard And Deliver Results

We Will Listen And Provide Solutions

We are different from other agencies, we will never promise the world and not deliver it (we had that happen to us once or twice!)

We have a wealth of knowledge and experience from several different sectors but consider ourselves experts in hospitality.

We have launched some of the UK’s biggest restaurant and bar brands and have also worked with independent single site brands, so no matter what your size or sector we can fit in with your needs.

Our Team

We are a small but perfectly formed team of people who are passionate about hospitality and all that it entails. We love that we work with such a diverse range of operators from small independents to national players – we are here for it all!

Anna

Anna Vieira

Director

Founder of the business with Louise, Anna is a lover of data and producing tangible results for clients. With a ton of experience in building brands and creating memorable marketing campaigns Anna lives by ‘if you can’t measure it you can’t manage it’ mantra.

Louise

Louise Kemp

Director

The driving force of the business Louise has a built in intuition and understanding of marketing that is a rare find. Creative to the core and amazing at building relationships Louise brings a lot of knowledge and connections to all Nineteen clients.

Isabel

Isabel Burke

Account Manager

Izzi is the social media queen of the company who loves creating content that engages people and rides the trending sound wave. Izzi brings a whole lot of passion and drive to all Nineteen clients and embeds herself into the clients she manages.

Emily

Emily Rollings

Marketing Executive

Emily brings a calmness and thought out approach to everything she does. A whizz with data and communications Emily knows how to get the right message out at the right time. Emily is amazing at delivering results for all of our clients and has her finger on the pulse of the latest trends and happenings.

Sarah

Sarah Peet

Non Exec, Doer of Everything

A constant support to the team Sarah has many hats in the business and mostly just makes sure stuff gets done. With many years of experience under her belt and an understanding of all things hospitality there isn’t much Sarah doesn’t know about.

Our Work

We work with some pretty great clients and have also helped create and build some amazing brands – here are just a few. Also a few case studies to give you an idea of what we deliver.

Delivering tangible results for our clients is what we pride ourselves on.

Black Friday Gift Card Campaign

Cheshire Fest

Gaucho Liverpool

Artezzan Chester

Services

Marketing Strategy

This is our bread and butter, this is the stuff we love!
Where do you start with a marketing strategy? Not sure? We can help! We will work with you to define your marketing objectives and put a plan together to achieve them. Whether it is more bums on seats or better engagement from existing customers we will understand your business and create a plan to achieve the objectives.

Digital/CRM/Data

If you can’t measure it, you can’t manage it!

With our lives now so centered around our phones it is a simple fact that your brand must embrace technology and all the connectivity it offers. We work with our clients to ensure the basics of things like Google business are covered and can also bring on board hospitality based CRM systems to monetize data in your favor.

Check out our case studies for a couple of good examples.

Brand

Strategy, identity, design, brand pillars, brand guidelines, tone of voice, print

This is your most valuable asset that must be developed and protected at all times. Consider us brand guardians delivering what you need when you need it.

Content

Photography, videography, copywriting

Delivering content that is relevant and appeals to your audience is the key to good customer engagement. We will assist in developing content that tells a story that people are actually interested in.

PR

Media relations, influencer engagement, press office

Building a buzz around a product or service requires a vast network of contacts and relationships that have been built over many years of schmoozing – we have a network of PR contacts all of whom we can trust to work with us to deliver amazing PR.

Business Development Coaching

1-2-1 coaching sessions, masterclasses, host training

We want to share our knowledge, we offer start to finish business development training for your team that will empower your team to build relationships that will drive your business forward.